My wife's ecas said this:
"We sent you correspondence on April 19, 2017. If you have not yet provided the information or the requested documents, please do so as soon as possible. Please wait until you receive the correspondence before sending us additional information, as the correspondence will outline all information that is required."
Today she called, and received this email:
Date: 2017-04-24
Sir, Madam,
Thank you for contacting Immigration, Refugees and Citizenship Canada. I am pleased to follow up on your request:
Technical problems with the online application or tools
We are sorry to learn that you are experiencing technical problems with the online application and/or tools.
In order to assist you, please fill out the IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
Your current status in Canada
The expiration date of that status
(If applicable) Date the application was submitted
Information you are looking for and nature of the problem
Information requested under A or B, depending on your situation:
A) Experiencing technical difficulties uploading a form/document?
Please include:
A copy of the form/document you are trying to upload (all fields completed), and
All your answers to the online questionnaire. To do that:
select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
provide us with screen shots, or
copy and paste the text.
B) You created a new account and would like to link it to an online application that has already been submitted?
All you need to do is click on Link application to this account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
C) Your situation is not described under A or B?
Please include:
Screen shots showing the full browser window, including the website address field of the:
page where you are experiencing problems/trying to log into your account,
error message(s) you received, and
Specify the date and time when the problem occurred.
We will be pleased to follow up on your request within 10 business days following reception of the above information.
The information in this email is meant to assist you in understanding the immigration and citizenship policies and/or procedures. If you plan on consulting this email again at a future date, please visit our website at www.cic.gc.ca to ensure that you have the most current information.
I would also like to suggest other online services that you might find helpful:
Download application forms and guides
Change of address
Check your application status
Help Centre to find answers to your questions
Habiba
Agent #3341
Immigration, Refugees and Citizenship Canada
Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form may have been used for convenience; it refers to both men and women.
We just got done completing what they asked for. Now the wait i guess.
Will they send formal instructions to submit IMM5669?
Or should I do it via IRCC webform? I heard this takes 10 days while doing it on gckey may take 1-2
What should we do?
