I know what you mean and totally agree, but there's no point upsetting them as I want my visa ASAP. They asked me yesterday for delivery details from DMP so provided them with the tracking info the clinic gave me. Unluckily, today VO replied to me that Med Section still could not find records of the kids meds. On the + side, the asked me to contact DMP and asked them to forward copies for the kids medicals either by fax or e-mail. The clinic was so helpful as they have already scanned the copies (which the already had handy as I called them yesterday for the tracking) and e-mail them back to the Med Section, and gave me a call to let me know it had been sent. I hope the LVO don't loose the copies now but in any case they will have them in their inbox so they can print as many as they like...Now, just waiting for news from VO...not too much delay I hope...