+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
8 Dec '17 - IP2
Sorry, I don't understand what "central office" means.

I got a response to my enquiry to CPC-CTD-Ottawa@cic.gc.ca stating that "your application is currently being processed at the visa office in London".
Call them on this number "+1 (613) 944-4000",they will tell you where your file is getting processed,In my case I had an update of NADR last week of December,and from the forums I figured out this change happens when file is transferred to London,same was confirmed by the agent when I called them,I had submitted the Letter of Explanation too.

P.S : Use gmail (Hangouts)to call them,that way you can browse the internet while you wait for your turn,and in case they hangup because of too many calls on hold,its free.
 
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Call them on this number "+1 (613) 944-4000",they will tell you where your file is getting processed,In my case I had an update of NADR last week of December,and from the forums I figured out this change happens when file is transferred to London,same was confirmed by the agent when I called them,I had submitted the Letter of Explanation too.

Thanks. Just did. Got the answering machine.

High traffic period. Couldn't speak with an agent.

Later perhaps.
 
Hi everyone,
I just called IRCC and happened to talk to a very polite agent. She told me that my application was absolutely fine, no issues whatsoever. Currently, security is in progress. She also told me that didn't have all the details for the applications being processed outside Canada.
 
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Dears,

Please advise if the below is IP2 ? - I have received this updated on Dec. 13th, 2017

Application status.
We are processing your application. We will send you a message when there is an update or if we need more information from you.

Review of eligibility. We are reviewing whether you meet the eligibility requirements.

Review of medical results. You passed the medical exam.

Review of additional documents. We do not need additional documents.

Interview You do not need an interview. We will send you a message if this changes.

Biometrics We do not need your fingerprints.
We will send you a message if this changes.

Background check. We are processing your background check.We will send you a message if we need more information.

Final decision. Your application is in progress. We will send you a message once the final decision has been made.
Pls what's your timeline?
 
If you want to get them easily on phone confirm CIO Sydney opening hours get the equivalent time in your timezone and call. I got them once doing so.

Great.

Care to share the Sydney number?
 
It's same number shared earlier
+16139444000

For a moment there, I was thinking of Australia! :D That's some 15hrs ahead of Nova Scotia.

It's currently past 5pm in Sydney which is just an hour ahead of the Ottawa office I've called a couple of times the last 6hrs.

So ... guess I'd just keep at it.

But thanks regardless.