Okay I called them. First time, it got disconnected. Second time, I could talk to an agent, he looked into my application and said everything is normal, blah blah blah ...
I asked him to send a note to London and he refused. He said that he could see a note was sent before and my case was escalated!!!!! abd I got invited to the test immediately after the note! Who was he joking?
So the call got disconnected again and I called for the third time (I know I am going crazy with it!). Another agent told me again that it is normal. Then, she said let me give you a time frame, if by Oct. 17th you don't see a change, call us and we will contact London office. I asked her to contact them now and she refused!
I could get hold of an agent immediately every time I called. I think after 3 pm is a good time to call them!