Kalinka said:
Thank you molo
Is it illegal to send them some letter with question?
Not so.. But who will cares your letter after they received it? :
Unless they will tell you to send one, so you can find that people who tell you to send a letter in the future! Hope you understand what I mean. ;D
Me too, when I call and talk to an agent last Monday (December 05) morning regarding my application, I asked her before maybe my application where not decide yet because I maybe they don't received the copy of my new passport that I sent to them last September this year, so she checked my file and told me NO.. they don't have it! Then she told me to send again another one on mail with tracking number or registered mail. I even suggested that if I can fax it with them, but she turn down my offer!
Until I'm finished prepared the mail to them, one VO call me and told me if I could fax to her the copy of my passpport.
On that day, around 6 p.m., I got an approval that my OWP was granted when I checked on to their automated phone (18882422100) + 127. And it were sent to me on that day too! By the next morning, around 8 a.m., I call and talk again to an agent to verify what I heard on their system, an agent told me that it was true, and they granted my OWP together with wife, that is under the program too! ;D