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I received passport request for me and my family last week. They approved my closed WP and SOWP for my wife. Our child got a visitor visa. Now we are waiting for visa stamping...
Did you submit the passports by using Nova Poshta? And when did you apply?
 
Update – I (SP applicant) received ppr today from Kyiv, and my spouse didn't get his BVL yet. I hope that this will get sorted on its own in about a week, otherwise I will have to webform Kyiv again... I send in my passport through Nova Poshta
Update 2 – a day later, my husband received BVL and PPR, which we send through Nova Poshta and now we are both super happy :)
 
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Anyone know how much time kiyv usually take after pre-arrival as its been 3 months I got pre-arrival and nothing after that