I think I've gone and done it now and pissed of Kingston Royally...Finally, after sending multiply emails I got this response twice (one sent to me and my husband)...
Dear Madam
We have responded to your recent enquiry of the 4 October 2012. Your email of the 22 February 2013 and the attached documents have been placed on file.
Please be advised that the status of your application has not changed since our last reply to you. Our office cannot provide you with an update of your case status by email on a regular basis, but rest assured we will contact you when your file has reached the next processing stage.
In order to serve all clients better, we will be unable to answer further correspondence at this time.