Thanks, but what if they ask for finger prints or any additional information- is it going to be separate email? How do you upload this if you don’t have an account? That’s my main concern…
I believe you get a separate email for fingerprint that includes private information like your reference ID and (at least for paper) and the FP results are to be mailed out to a physical address - not sure if it's any different for online applicants. Folks can correct me if I'm wrong.
I think the same goes for other requests (such as any RQ or additional documents) as well. Obviously, I'd continue to reach out to IRCC to get the problem fixed but even the person with the longest wait was apparently able to get create their account before/around the test. I forgot who the poster was but I believe they couldn't use it for 6 months but was eventually seeing their updates.
Just out of curiosity, can you try these and see if it helps:
1. Adding a space at the end of the application ID at the time of signup process
2. Accessing the tracker from a different machine preferably a work computer