I completed the test on Jan 20 but never got it completed on the tracker. I emailed the Scarborough office a week after and they told me that it is completed on their end. The tracker never reflected the test completion. A month later, when IRCC completed my LPP, the test also was completed with them. You are probably in the same thing.
If your camera was blurry and they did not accept the ID, they usually send you an email telling you to upload the ID. Their official website does say that they may reschedule you but they mostly send an email if your ID in the test was blurry.
I don't understand, what happened in your test and why is the officer wanting to reschedule your test?
so you suggest to mail and check with them?
what did you mentioned like email id that you sent on , subject and detail?