I tried for a few days, managed to last week on Monday. I started calling them at 7:55 am eastern time. By the time I got through all the options they just started working and I was put on waiting for an agent. Estimated wait time was to be 8 minutes, i waited around 20.@michalm i am also jubne 3rd waiting on the AOR, i tried calling cic but was not able to reach the customer care
Good luck!