Guess I'd share my more-than-template CSE response I just got:
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We have verified the information you provided and can confirm that the agent who responded to you on December 27, 2018 and January 8, 2019, took the appropriate actions to follow up on your request.
If you do not receive more information or a decision by February 8, 2019, we invite you to contact us again by using the
IRCC Web form available on our website.
We hope the information provided is helpful in assisting you with your enquiry.
"