Makes sense. The font in blue is likely to be from an addition to an existing template. Let's see how soon the addition to the template becomes the norm, as
@tobs rightly pointed out would be the case!
@SACHINARDE : I got two replies as well. One to a CSE raised on 21th Dec, just before my 6 months completed on 24th Dec.
Quote
Good day Nishika Bajaj,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information provided and can confirm that your application is still in process.
While the processing times may vary with each case, we will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that we will communicate with you once a decision is taken.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
Mathew, Agent 4029
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html
Unquote
The second one to the request raised on email on 19th Dec. Basically saying the same thing but in different words.
From the looks of it, our eligibility is in queue for review by a senior office - and my best guess is that our lady has gone on maternity leave without a replacement - that's why the application will be outside the 6 month posted processing time