There is also a web form that u can submit.Hi Rachel,
You have to check the status regularly to know the date. They won't mention the date of update in the account. You just have to check your account regularly to know the exact date. Even then, it takes 24 to 48 hours for the updates to show up in the account. If I'm not wrong, you already had the update when you linked the application, right? If so, it's really taking long for you and you should mail them which you already did! You can't do anything other than hoping for an outcome. I'm really sorry and I know how it feels to go through this. Even, I'm waiting for more than 5 days since the 'review of eligibility' update and mind you I haven't got any update regarding the medical. So, I don't know what exactly happening to my application. I just hope for everyone including me to get approvals no matter how long they take instead of getting refusals. I think the number of refusals has gone drastically low in the past few days as I don't see any refusal threads here anymore. People pray to god for an outcome but since I'm an atheist, all I could do right now is to think about what's going on. In fact, I'm worried whether they got my application on whole. My passport has valid visas which lets me to travel to several countries and the last thing that I want right now is a missing passport.
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx