Sorry to hear that, hope they will do it, how long ago you submitted your fingerprints?
When i was at the agency for fingerprints was there a guy that made them twice and IRCC never received them. And was there for 3th time as final notice. And he submitted the receipts as prove that he made them but still asked for other set
Hope not gonna be the case for you.
I get mine done in September 13 and just in Nov 08 they actually updated as they received them and i call IRCC as a on same date they send me email with final notice, but after talking with them they apparently received them.