Good day house, I submitted my application June 2020 through UPS, it was tracked and delivered to the Mississauga office July 06 2020. I have been calling IRCC since then, first I was told my application was missing, I had to provide them with the ups tracking number. they found it but told me some documents was missing, they didn't specified the documents that was missing. I was told my application will be returned with a note highlighting the missing documents. I have waited for more 3 months now but no sign of my returned application, I've also been calling but different Ircc agents I spoke to keep telling me to wait. I called again this morning and the agent told me my application might have got missing through Canada post and that they are not responsible for a missing application that I either keep waiting or I send in a new application, after waiting for 13 months. It's so painful and frustrating but such is life.
please I need guidance on how to fill and submit a new application with the correct forms and documents.
I will appreciate any help and I can at this stage
Thank you all