I
I actually sent a mail to them first and got this automated response so I went ahead with CSE.
This is an automatic response to acknowledge the receipt of your email. Please DO NOT send a reply to this email.
Due to a high volume of inquiries, our timeframe for email responses is within 10 business days.
For general information not related to a specific application, please visit our website<
http://www.cic.gc.ca/>.
Please note that you must use the IRCC Web form<
http://www.cic.gc.ca/english/contacts/web-form.asp> for any questions regarding:
o Which visa office is processing your application
o Status inquiries that are within processing times<
http://www.cic.gc.ca/english/information/times/index.asp>.
o Super Visas<
http://www.cic.gc.ca/english/visit/supervisa.asp> for Parents and Grandparents;
o Study<
http://www.cic.gc.ca/english/study/index.asp>/Work permits<
http://www.cic.gc.ca/english/work/index.asp>;
o Permanent Resident cards<
http://www.cic.gc.ca/english/information/pr-card/index.asp>;
o Citizenship applications<
http://www.cic.gc.ca/english/citizenship/index.asp>;
o Or, if you are experiencing technical difficulties with your online application
Emails received regarding the above mentioned topics will receive NO RESPONSE. Please send a message using the web form at
http://www.cic.gc.ca/english/contacts/web-form.asp.