Hi:
I am posting the job duties of the position mentioned in title. Please let me know if this is NOC 2282 User Support Technicians. If not, please also let me know if you have any clue on what NOC this would fall under.
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent service
Other duties as assigned by management
Thank You
I am posting the job duties of the position mentioned in title. Please let me know if this is NOC 2282 User Support Technicians. If not, please also let me know if you have any clue on what NOC this would fall under.
Answers phones and responds to customer requests
Provide customer with product and service information
Identify, research and resolve technical customer issues as trained
Diagnose, troubleshoot and resolve basic to advanced technical concerns
Document customer notes, reports and logs
Meet client contractual goals and metric with regards to providing the customer excellent service
Other duties as assigned by management
Thank You