Hi, is there a way to reach you? I’m having this same problem because I used an agent and then the application fee got reversed and now I’m stuck. How do I pay the debt because on the letter i was told to contact the collection office via email and they haven’t responded to emails and calls. Is there a way to reach you so you help with some other Informations. Also did you later get an update?Hello guys. I got a procedural fairness letter for a debt to the crown. The payment i made the first time got reversed and i had no idea because the card wasn’t mine and now i have written the letter. I wanna know what channel to submit the letter. Is it via e-mail or a webform or i upload on my portal.