I am fed up with IRCC, in the last 3 weeks I have contacted them twice because I still can't link my OWP. I filled out a web form, and put it as technical difficulties. Entered in all my info, screen shot that I entered in my info correctly.. I had screen shot that it said application not found, sent in a copy of my receipt and a scan of my passport info page. Both times they wrote me back this generic garbo. I don't know what to do, I want to cry. I applied for a visitor extension 2 months ago haven't heard anything back with that either.
Good day XXXXX,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
You may sometimes experience difficulties trying to link your application to your online account.
Reasons why you are receiving the message there are no matches:
Your application hasn't been entered into our system yet.
The information entered doesn't match exactly what you indicated on your application.
You selected an incorrect application category.
We are experiencing some technical issues with some applications.
You could also be experiencing difficulties because:
An immigration representative is handling your file,
if you have hired a representative, only that person can access the application status (through the Authorized Paid Representatives Portal), if you chose to remove the representative from your file to be able to link your application, please select cancelling the appointment of a representative on the Use of a Representative (IMM 5476) form, and upload it to your account,
once that information is processed, you will be able to link your application
Please note that you can try to link an application 5 times. If you are unsuccessful after 5 attempts, you will be locked out for 24 hours.
Still experiencing difficulties?
After having consulted the above information, please fill out the IRCC Web form and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
Any error messages you received. To do this: please include screen shots showing the full browser window, including the website address field of the: page preceding the error, and
error message.
All the answers provided while trying to link your application. To do this: once on that page and after entering all your answers, provide us with screen shots.
The personal information page of your passport.
We hope the information provided is helpful in assisting you with your enquiry
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
Marina, agent 4145 Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html