We are looking for participants to test the new Permanent Resident Confirmation Portal
Hello .......(My name),
My name is ............(Officer name) and I am a Case Processing Agent with Immigration, Refugees and Citizenship Canada. I am reaching out to see if you would be interested in participating as a tester, to give us your feedback on the new Permanent Resident Confirmation Portal that is in development and will be launched soon for use by all our clients at the same stage as you currently.
To give you a brief overview, we are creating a Permanent Resident Confirmation Portal for approved permanent residence applicants to complete the last step of their application. This is the part of the process where applicants confirm their Canadian address and provide a photo to allow for the printing of their first permanent resident card.
Please note that participation is completely voluntary and anonymous. We will not be capturing your name or any personal information in our notes and it will not impact negatively on your application or your family members’ applications!
The testing rounds will be done next week
from Monday, October 19, 2020, to
Wednesday, October 21, 2020. Deloitte is the third-party organization that is developing the portal and leading the testing. They will be capturing any feedback for improving the service, and all responses will be anonymized.
If you are interested in participating and completing the final step of your application through this pilot program, please let us know as soon as possible. A researcher from Deloitte (copied on this message) will get in touch with you to provide more details and guide you through the process. If you are not interested in participating, please let us know as well.
Thank you for your time,
Immigration, Refugees and Citizenship Canada
