Yes this is true. I am inland with outland dependents. Everything is done ✔. Eligibility +Criminality +Medical+Security all passed. Even eCAS was showing decision made for two weeks but than again it is showing in process. When I call IRCC, the agents are not helpful at all. They will tell what you already know(I am sorry but they are wastage of time and resources).Their standard response is "Oh nothing to worry".
20 months passed and I am still waiting. I think IRCC officers love my file. They will not easily get rid of me.