Okay but what is the action to be taken if, let's say, the GCMS says background check is pending? Or eligibility in progress. Or anything else really. There's no way to get in touch with those guys.
There are only 2/3 scenarios when you order notes.
1) No movement after R10 check. Eligibility & security (and maybe criminality) would say ''not started''. There's nothing you can do at this point, other than request another set of notes after a while.
2) Your file is in progress. This means a case analyst has worked on your file and either recommends passed or recommends immigration officer reviews again. The immigration officer is the one who finalizes an application. Usually, there's nothing to worry about if your file has been marked as passed but if there's RR, then you have the opportunity to send supporting documents.
3) Your file has been finalized and a decision has been taken. Either eligibility not met or file approved.
I may be wrong and definitely open to corrections.