Frequently Asked Questions
1. How do I send the documents required to process an online application?
When the Department is ready to process a request, a customized list of required documents will be sent in the account Québec My project of the candidate. A 90-day period will be allocated so that it can route documents by mail. The processing of the application begin once the Ministry receives the documents.
If the applicant is unable to submit a document to the format required, it shall provide explanations in writing to the Ministry.
2. You have already sent your form on paper during one of the periods of opening management earlier applications?
So you do not have to use the application My Québec project. However, if you want to make changes to your request or that of your spouse (eg change of address or status or adding a spouse or a dependent child), you must complete Form Changing a selection certificate application (Dynamic PDF, 81 KB) and return it by mail, with the required documents within 30 days of the change.
3. Who is the new online tool?
The tool will be designed, at first, only to people who wish to present a selection certificate request as part of the regular program for skilled workers.
4. Are foreign students and qualified temporary workers in the Quebec experience program will also make their request using the tool soon to be online?
No. The tool that will be online January 5, 2016 will be reserved for the moment, for the exclusive use of the candidate's regular program for skilled workers only.
5. How much are the costs of an immigration application?
For the costs of an immigration application, go to the section Fees and payment methods to our website.
Please note that rates are updated on 1 st January each year.
6. What should an applicant wishing to do business with an agent to submit an application for Quebec Selection Certificate?
Candidates who wish to do business with an agent to present a selection certificate application must absolutely notify the Department of Immigration, Diversity and Inclusion by submitting a proxy by mail.
The proxy is a text, presented in a form that allows you to designate a person to be represented. Before submitting your proxy, make sure you pay your processing fee.
7. How will I know if my application sent online is recorded in the maximum number of requests to receive by the Ministry?
If the maximum number of applications to be received by the Department is already reached, the function to apply online can not be activated. If your application was submitted and paid within the prescribed period (30 days from the date of submission), it will have been recorded in the maximum number of requests to receive by the Ministry. You must ensure to quickly send your payment for your application to be officially recognized.
8. Do I have a high speed Internet connection to access My Québec project?
No. It is not necessary to have a high speed Internet connection to access My Project Quebec.
9. What are the main benefits of using My Québec project?
The immigration applicants can create an account to which they have access at all times and allowing them to follow the progress of their application. For example, they can see if their application is waiting to be processed or a decision was rendered.
Also, thanks to the integrated e-mail, applicants will receive messages and departmental documents that they can refer to when they deem it appropriate.
Candidates may also change their immigration application as they will not get submitted and that within 90 days they will have to fill it will not be expired.
10. Does my account My Quebec project will be secure?
Yes, My Québec project is a secure space. Anyone who wants to register in Quebec My project will necessarily choose a user name and password, in addition to providing answers to security questions.
11. The delays in processing requests from my Quebec Project will they be shorter?
The new system will reduce gradually processing times.
12. Is this new way of presenting a selection certificate requests changes the order to process applications?
Applications will continue to be analyzed according to the priority order shown on page Rules and immigration procedures of our website.
13. A selection certificate application already mailed it can be transferred online?
No. No application sent in hard copy can be transferred online in My Québec project.
14. Can the selection certificate application for skilled workers be printed from Quebec My project?
No. Only a summary of the application may be printed from Quebec My project once it submitted and fees paid.
15. Is it possible to create more accounts in Quebec My project?
Each account created in Quebec My project can not be linked to only one email address. The tool was designed so that each candidate can create a single account from which it may submit its request and follow the treatment.
16. To submit an immigration application for members of my family, should I create multiple accounts in Quebec My project?
No. The creation of a single account by the principal applicant is sufficient to make an immigration application for members of one family.
17. Can a Technical support is available to candidates to help them fulfill their immigration application from Quebec My project?
A user guide that explains the steps for creating an account will be available online in French and English to help applicants complete their immigration application in Quebec My project. A section of contextual help in French will also be available to users. It will provide information related to the tasks.
18. What is the time allowed to complete and submit an online application?
Candidates will have up to 90 days to submit their application from the time they have begun to fulfill their demand in Quebec My project. Once application submitted to them, they have 30 days to pay the costs. Failing to submit their application and pay within the prescribed period, the application will be deleted. Applicants must also ensure to submit their request within the period for receipt of applications under the Ministry.
19. Can I change my application online once it has been submitted?
When your application has been submitted and the fees paid, you can add new information, such as adding a dependent, or change your status online making a change to your application. However, this feature will not be available immediately. A message will be delivered to your mailbox to notify you when this new feature will be added.
20. How can I pay for the costs of my application online?
Secure online payment by credit card is the easiest and fastest way to pay expenses related to your request.
You can also send payment by mail using either of the following methods of payment:
Certified check or certified drawn on a Canadian bank
Check issued by a stockbroker
Check of a Canadian business
Postal money Canada Post
Drawn from a Canadian bank bank draft
21. How much time I will dispose to pay the costs of my application online?
You have 30 days to pay the costs of your application, and this regardless of the payment method used. If your payment is made by mail, the amount required should be sent in one shipment or your payment will be returned and your request will be deleted.
In addition, the processing of your application will begin only when the costs have been paid. After the 30 days expired, the application will be deleted. Thus, any payment received by mail after this time will be returned to the candidate.
22. Does the secure space Quebec My project will be available in a language other than French?
My Quebec project will be available in French only. By cons, user guides explaining how to create an account in My Québec and how to complete an application for immigration project will be available in French and English in the "Useful Documents" My safe space of the Quebec project.
23. Candidates who already have an application in paper processing they must register in Quebec My project?
No. They will not have to register if they have already submitted an application on paper. Also note that it will not be possible to follow the progress of an application by registering for My Québec project if the application was mailed.
24. How to send a request for change of address Department of Immigration, Diversity and Inclusion?
It may be possible for applicants who submit their immigration application through the tool My Quebec Project to indicate a change of address out of their account. However, this feature will not be available on January 5. An update request your contact details will be sent via e-mail in your mailbox My Québec project when the feature becomes available.
25. Does the information requested in hard copy form are identical to the information requested in the application online?
Generally, the information requested in Quebec My project will be identical to the information requested in paper form. What will differ is the way to ask the questions since it will use electronic features.
26. Will it be possible to register a request in progress and completed later?
Yes I do. The candidate will have 90 days to complete and submit the application.
27. French tests will be accepted even if they were passed there more than two years?
Yes I do. Tests that would have been valid from 1 st April 2015 will be accepted for the current year. Note that this measure will end March 31, 2016.
