<YOUR NAME IN SMALL CAPS>
<Your complete address>
Mobile: <mobile number in (XXX) XXX-XXXX>; <professional email address>
INFORMATION TECHNOLOGY PROFESSIONAL
Business Analysis ~ Systems Design
Experienced business analyst with diversified work experience in providing technical support, developing cost-effective solutions in line with business requirements and objectives. Determined problem-solver who emphasizes quality of work and meeting customer service expectations. Proficient in both hardware and software platforms.
Areas of expertise:
• Business Analysis
• Software Development Lifecycle
• Cross-Functional Team Leadership
• Continuous Improvement Initiatives
• Troubleshooting and Defect Resolutions
• Technical Support
Change section contents as appropriate
TECHNICAL PROFICIENCIES
Certifications:
Platforms:
Tools:
Skills:
(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)
Skill Years Proficiency
---------------------------------------------------------------------------------------------------------
Business Analysis 8 Advanced
SDLC Methodology 8 Advanced
Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
-------------------------------------------------------------------------------------
English 10 10
PROFESSIONAL EXPERIENCE
<COMPANY NAME – LOCATION (CITY, COUNTRY)> <DURATION OF STAY IN COMPANY IN YEARS>
<Position Title> - <Duration at Position in Years>
Responsible for providing timely resolutions for application support and training requests.
• Increased customer satisfaction through the timely response and resolution of application support requests.
• Increased efficiency of the solution load processes by performing unit testing, both within their local application modules and their integrated modules.
• Ensured continuous delivery of IT support by performing dual roles of application support analyst and business analyst, as required during the peak business months for the company.
EDUCATIONAL BACKGROUND
<Your PhD, Masters, or Bachelor Degree> <Year Graduated>
<INSTITUTION NAME IN SMALL CAPS> – <City, Country>
University Scholar (2000-2004); Gold Medal Awardee for Most Outstanding Thesis (2004)
Career Development Initiatives
<List all certifications you have completed; any training workshops attended; any soft skill trainings completed; list internationally acceptable certifications first to put the most focus>
EXTRACURRICULAR ACTIVITIES AND COMMUNITY INVOLVEMENT
<List all social and community outreach initiatives; any activities spearheaded to foster camaraderie and fellowship; list all sports and music expertise>
REFERENCES
<REFERENCE NAME IN BOLD SMALL CAPS> (MANAGER)
<Address of office>
Mobile: <mobile number>; <email address>
**List up to 10 references: 3 from most recent job, 1 for each previous job, 2 character references, and 1 reference from academic institution; do not include family references unless absolutely necessary (former boss or colleague)**
Tips:
- All headers should be in Small Caps, bold font, size 18 would be OK.
- Use Times New Roman or Arial
- All other text is size 10.
- Do not use any other font color than black.
- The first page name header is in size 22-24; this is your 'banner'. The next pages has the header section with your name only.
- Subsection headers are italicized.
- Be very clear and concise with your job descriptions.