Issues with Canada Post website

[aliennotanymore]

Hi there,

I'm trying to purchase a pre-paid shipping label online from Canada Post website to send it with my Passport to CPC - Ottawa but I can't make the payment. Every time I'm trying to pay for the service entering the info from my credit card this message appears:

•"Thank you for using Canada Post's Ship-in-a-clickTM.
Unfortunately, we were experiencing technical difficulties.
Please note that your credit card has NOT been charged.
Please close your browser window and try again later.
We apologize for the inconvenience."

I tried with internet explorer, google chrome and mozilla Firefox and nothing is helping.
Does anyone have the same troubles?

 

[iam_toby]

May I suggest you calling canada post, as you're having issues with their service.

 

[thisisauser]

Hi there,

I'm trying to purchase a pre-paid shipping label online from Canada Post website to send it with my Passport to CPC - Ottawa but I can't make the payment. Every time I'm trying to pay for the service entering the info from my credit card this message appears:

•"Thank you for using Canada Post's Ship-in-a-clickTM.
Unfortunately, we were experiencing technical difficulties.
Please note that your credit card has NOT been charged.
Please close your browser window and try again later.
We apologize for the inconvenience."

I tried with internet explorer, google chrome and mozilla Firefox and nothing is helping.
Does anyone have the same troubles?

As far as I know you can not use a pre-paid label for return purposes. You need to purchase two actual Xpresspost envelopes, fold one in half and put in the main envelope along with your documents.

 

[maynald]

Dear aliennotanymore,

Why buy the prepaid envelopes online,dont you have a nearby canada post in you place?I suggest go to canada post and buy the prepaid envelopes.

 

[aliennotanymore]

I already sent an email to CPC - Ottawa asking to get my visa stamped at local office as I'm not living in North America. I'm back home in my country. I read many posts where people asked the same thing and they're waiting for even a month. Others have better luck and got a reply in a week. I'm a bit anxious and don't want to wait that long... so I'll make a friend in Canada to purchase those Xpresspost envelopes and to send them to me by courier asap. Hopefully by the time I'm getting those envelopes I'll have a response from CPC Ottawa.

 

[marknbing]

I also experienced this exact same error message from Canadapost.ca:

Thank you for using Canada Post's Ship-in-a-clickTM.
Unfortunately, we were experiencing technical difficulties.
Please note that your credit card has NOT been charged.
Please close your browser window and try again later.
We apologize for the inconvenience.

I called Canadapost and discovered that ship-in-a-click will not work with a foreign (in my case US) credit card, and you cannot just buy and print out a return label this way anyway. You must go to a Canada Post office and buy an express envelope, fold it in half, and place it in your outgoing envelope along with your passports and other docs. The person I spoke with from Canada Post knew exactly what I was doing as she had done the same thing herself when she immigrated to Canada!
Fortunately I live in the US and am very close to the border so I went to Windsor, bought an express envelope, had dinner, and came home. My stuff goes out US mail to Ottawa tomorrow!

I found Canada Post very helpful on the phone as well as in person. Their website leaves a little to be desired, however. Maybe I can help them with that after I immigrate :.

Good luck to all...