Hi folks,
I have received a note about my application citing an error. When I log in and view my application, in the "Waiting for your action" section I see the following message:
"Physical Presence
The calculation file is cut off or cropped.
To fix this issue
When I head to the "Residence and tax" section, I also see an error that states "Error: Invalid date" for my eligibility end date. I listed my eligibility end date as May 30, 2022 as I applied on May 31st, 2022. When I review the Physical Presence file I uploaded, the eligibility end date matches the one I submitted. I am now not able to proceed as this date is supposedly invalid when I know it to be correct.
I have sent an email asking for clarification but am not sure if I can expect a response. Does anyone have any idea on what the problem is here? Thank you.
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I have received a note about my application citing an error. When I log in and view my application, in the "Waiting for your action" section I see the following message:
"Physical Presence
The calculation file is cut off or cropped.
To fix this issue
- upload a new calculation file
- The entire document(s) must be visible (not cut off or cropped)."
When I head to the "Residence and tax" section, I also see an error that states "Error: Invalid date" for my eligibility end date. I listed my eligibility end date as May 30, 2022 as I applied on May 31st, 2022. When I review the Physical Presence file I uploaded, the eligibility end date matches the one I submitted. I am now not able to proceed as this date is supposedly invalid when I know it to be correct.
I have sent an email asking for clarification but am not sure if I can expect a response. Does anyone have any idea on what the problem is here? Thank you.
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