Hi guys,
I am working as a Technical Support Specialist. I'm confused if my job responsibilities fall under NOC B or C category. I know the NOC system is getting converted into TEER but according to NOC, can someone please clarify it? Is it:
6552 - Other customer and information services representatives (NOC C/TEER 4)
or
2282 - User support technicians (NOC B/TEER 2)
Here is the job description:
Key Responsibilities Include
The Ideal Candidate Will Possess
I am working as a Technical Support Specialist. I'm confused if my job responsibilities fall under NOC B or C category. I know the NOC system is getting converted into TEER but according to NOC, can someone please clarify it? Is it:
6552 - Other customer and information services representatives (NOC C/TEER 4)
or
2282 - User support technicians (NOC B/TEER 2)
Here is the job description:
Key Responsibilities Include
- Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
- Providing high quality customer service within XYZ’s service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for XYZ products and staying current on relative technology advancements.
The Ideal Candidate Will Possess
- Bilingualism (French/English) is an asset
- Experience in a contact center environment considered an asset
- Previous remote working experience is an asset
- Strong customer focus and a willingness to learn
- Self-motivated with a demonstrated ability to work independently and manage your time effectively
- Highly reliable with the ability to maintain regular attendance and punctuality
- A high level of accountability and trustworthiness
- Well-developed interpersonal and customer service skills
- Strong time management and organizational skills
- Ability to analyze and solve problems with strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
