my advice, pls go with the new FBI system . go the their website it must be better
I got my fingerprints in Mumbai Police Fingerprint Section at Fort on 29-Aug-2017, and sent to FBI via courier. Made a mistake for them to send the PCC back to my home address somewhere in central India . Application received at FBI Office on 07 Sep 2017 and application was processed on 13-Dec-2017 (Credit Card charged on 13-DEC-2017) Credit card is American Express Blue from USA.
PCC dispatched from FBI on 15-dec-2017 but finally received in India on 18 Jan 2017, in very bad shape. Envelope is of Yellow color and when I received the envelope it was all crushed in a ball shape after being wet. Had to iron it before even attempting to take out the PCC letter otherwise would have torn it. The letter almost got holed from abuse. The yellow of the envelope was transferred to the letter. I had to iron it and keep it under two heavy glass panes for 3 days. Finally had to request FBI to send a second copy but this time to a trusted friend in USA. The USA copy was receieved on the day 4 of the the second request.
My advise is that if you have a trusted friend in USA, Please positively ask FBI to send the letter there. It does not matter which address you listed as original address. you can send a second email to them and they are helpful in changing the destination address. Its faster and much safer