IRCC Portal Error - User information could not be found. Please try again later.

[Yuliia Malets]

I have the same issue , any one can help , thanks in advance

 

[Jaga3363]

Hi All,

I am using IRCC Portal (https://portal-portail.apps.cic.gc.ca/signin?lang=en) for filing visiting visa. When I logged in today, I got this error - "User information could not be found. Please try again later.". I tried different browsers and cleared the cache but no luck yet.
Is anyone experiencing the same issue?

Login Error Message:
There were issues submitting your form.

• User information could not be found. Please try again later.

Thank you!

I am also facing same issue, received an email that I had a one new message, that Time onwards trying to login. No update till now

 

[vishnupanicker03]

It seems that only those who applied through the IRCC new portal are getting this error. The old gckey one is working fine

 

[explorerCA]

Saw this link about a maintenance issue this morning: https://ised-isde.canada.ca/site/canadian-intellectual-property-office/en/service-and-website-interruptions

 

[khrish]

I have the same issue since yesterday. I got also an e-mail from IRCC that i have a new message, is there any other way to check the message?

 

[vishnupanicker03]

Saw this link about a maintenance issue this morning: https://ised-isde.canada.ca/site/canadian-intellectual-property-office/en/service-and-website-interruptions

THE TIME IS 6:00 AM in Canada, Not 7

 

[explorerCA]

THE TIME IS 6:00 AM in Canada, Not 7

The time is definitely not 6 am across Canada right now!

 

[vishnupanicker03]

Not 7 PM, whatsoever, Right ?

 

[explorerCA]

The site has been having issues since the 11th. Look at the comments.

https://twitter.com/i/web/status/1678706087959175170

.

 

[adzees]

Its working now

 

[explorerCA]

Its working now

Thanks so much! Working for me too!

 

[Jaga3363]

Working now

 

[Zeshiii]

For me link is not working.

 

[Yuliia Malets]

Can i do my biometrics in Slovakia and keep the passport with me then move to UK , and get the visa In UK? Thanks in advance

 

[asithamk]

Dear friends, IRCC account is not working for me even I tried several browsers.
My question is that similar issue for anyone?
I am waiting for kind reply.. Thank you