I finally got though to IRCC today, and actually got some one to look deeper.
10 months ago we paid our landing fees!!! It was never attached to our file, was left as an open file!!!
what a mess
we could of had our PR card 3 months ago, or sooner!
Is now 6 month anniversary or portal acceptance, and now they say not sure how long, after their screw up!!
and also now 2 years since initial paper application acceptance