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If they said they have sent you portal 1 email, you should double check your spam/junk folder and tell them that you haven't received any email.
 
Also haven't received portal 1 email yet. VO is Etobicoke, my final decision update was October 12th. I have now received two emails from IRCC saying the documents I sent were added to my file. I haven't sent anything recently, and I only called once. Anyone else getting these emails?
 
If they said they have sent you portal 1 email, you should double check your spam/junk folder and tell them that you haven't received any email.
No they never said they have sent it. They only said Montreal office issues it. And there is no given timeline.
 
Also haven't received portal 1 email yet. VO is Etobicoke, my final decision update was October 12th. I have now received two emails from IRCC saying the documents I sent were added to my file. I haven't sent anything recently, and I only called once. Anyone else getting these emails?
Yes I got one this week. I was also confused but after reading many threads, I came to a conclusion that these are some ghost updates.
 
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Hello All
I have received Portal credentials email today.:)
Great, did you had a final decision date on gc account previously?
 
Ok thanks, looks like the process is just random I have final decision date of 2nd Oct but no email yet.
 
Ok thanks, looks like the process is just random I have final decision date of 2nd Oct but no email yet.
I have sent an email to the following emails last Thursday.

gh:

IRCC.ClientPortalPrairies-PrairiesClientPortail.IRCC@cic.gc.ca
IRCC.ClientPortalOntario-OntarioClientPortail.IRCC@cic.gc.ca
IRCC.ClientPortalEast-EstClientPortail.IRCC@cic.gc.ca
IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca

I have sent them the same information they are going to request by sending portal 1. I did not get any portal 1 email because I already sent them manually .
somebody from the another threads help me with these emails.