I called them yesterday because it had completed 9 business days that my package had arrived on the day before yesterday. My package was received on April 19th and my college package was received on April 3rd. They told me on the phone that they did receive my college package but they didn't open the packages from April 19th yet. They also told me they will open April 19th packages still this week.
When I paid for the service, their commitment was to acknowledge the package in 5 days (not business days, just "days").
After they got my package they already changed it to 9 days.
It has passed 11 business days so far and no e-mail was sent.
While I'm confident that they will do the job, my trust in their commitment to the schedule I agreed upon was burnt to the ground. AFAIK they can change the estimates again at any time to any number of days. So it may take 20 business days just for them to acknowledge the package and another 40 business days to process or whatever they say it will take. Since I have already paid and sent everything, I have nothing left but to wait.
When I hired the service I was expecting 5 days for the AoR and 15 business days for processing, in a total of 1 month in the worst case scenario. Now it can take 2, 3 months or more.
I'm extremely dissatisfied at the moment and I would not recommend their services.