It comes from an email that is "do not reply" the address I received is below... And no, there is no other option..Sharing my story here.
Applied for PR on March 21
Call on November 1st Week
Your application is still in progress
Call on November 20
Your application is approved, wait for the Passport request letter. The portal still showing pending
Call on November 21
Agent says the application has been approved since July, but we have been waiting for Passport Request Letter. They will send a note to office
Call on November 22
Agent says Vancouver office will send the landing information, that's when I knew that Vancouver (not Niagara falls is processing the application)
Waiting for the appointment email.
Do you guys know from which email address you get the Vancouver appoint request letter, is there any other option of other then waiting or contacting the Vancouver office ?
Immigration, Refugees and Citizenship Canada
1148 Hornby Street
Vancouver, BC V6Z 2C3