Hello everyone,
I am writing to inform about a situation where my work permit extension got refused. I blame immigration and here's why:
It has been 3 months that I have been struggling with this situation and with no outcome. All I was asking for them was to give me a permit despite all that happened. They clearly do not want to accept fault and instead make me suffer. Also, the password provided was correct and was put on my PDF by provincial immigration.
I lost my management position and a considerable amount of salary. Has anyone had a similar experience? if yes, what was the outcome? I cannot file for a judicial review as you get 15 days from the reconsideration and I was not even given that second refusal letter (not by post or email). I found out about the reconsideration refusal by calling them. The agent even told me that he had it resent and I still have not received it.
Thank you.
I am writing to inform about a situation where my work permit extension got refused. I blame immigration and here's why:
- I was requested, by the case processing officer, to provide additional documents (my nomination and letter of support) on September 9, 2019 (deadline: September 16, 2019). These documents were required to be submitted through my online account.
- Unfortunately, there was an issue where there was no "upload documents" section under my online application. It was simply a blank page. I created a technical issue for that page and the response came after the deadline without any actual resolution. This was done the next day i.e. September 10, 2019.
- I called immigration just to be safe on September 11, 2019 and told the agent of how I cannot upload the documents directly into my account. She instructed that I submit such through their online webform. However, I told her that my nomination and letter of support have a password on it to which she said that I type the password in the message box of the webform.
- On September 18, after the deadline, I received an email from immigration stating that they received the PDF but were unable to open the password-protected file. The reason was not provided and I was told to resubmit the file again. Also, they did not mention that I remove password nor does it say anywhere on their website that they do not accept password-protected files. As a result, my file was never forwarded to the case processing officer, who based on not receiving documents, refused my application.
- I then applied for reconsideration which was refused based on the fact that I did not submit documents on time. I have sent them proof of emails and all other correspondences. They are not owning their mistake and want me to provide evidence of the conversation with the agent who told me to submit that initial webform with the password. They should have call records and I don't. Canadian cellular providers do not record calls. I have provided them the call logs from my phone and my phone bill statement. That is all I could provide.
It has been 3 months that I have been struggling with this situation and with no outcome. All I was asking for them was to give me a permit despite all that happened. They clearly do not want to accept fault and instead make me suffer. Also, the password provided was correct and was put on my PDF by provincial immigration.
I lost my management position and a considerable amount of salary. Has anyone had a similar experience? if yes, what was the outcome? I cannot file for a judicial review as you get 15 days from the reconsideration and I was not even given that second refusal letter (not by post or email). I found out about the reconsideration refusal by calling them. The agent even told me that he had it resent and I still have not received it.
Thank you.