IMM5257E Form Upload Error

[cheechek]

Hello,

Unfortunately, I experienced an upload error today as I was trying to upload the IMM5257E form. I downloaded the form directly from the application page (shown 06-2019 on the bottom left of the form) and had no issue filling or validating it. However, I could not upload the form due to the error below:

Error Description: The version of the document submitted is no longer accepted

I am sure that the form is of the latest version, so is the Adobe Reader on my computer. I have tried it on different browsers and computers but unfortunately, I have not succeeded in uploading the form.

I have submitted a technical issue report in the meantime.

My application is an urgent one and if anyone has any advice as to how I should proceed that would be very much appreciated!

Kind regards,
Aaron

 

[psr_canadatrip]

I am also getting same error and tried many ways for last 3-4 hours. Different browser, PC, searched all over internet. Nothing working. Did anyone solve this problem?

 

[anitaqsam]

Same error and been trying it since Thursday. Any solution? So frustrating

 

[cheechek]

Hi all,

I suggest we report the technical issue (you can do that on the application page) with a screenshot of the error as well as a detailed explanation (e.g. tried different browsers, computers, Adobe Reader version etc.). Hopefully they will pick up on the issue and fix it ASAP!!

@psr_canadatrip @anitaqsam

Aaron

 

[u_o]

I am having the same issue since Yesterday. Tried everything did not work! if anyone manages to solve the problem please let us know.

 

[psr_canadatrip]

Yes, I submitted technical issue report with screenshot. After searching into internet looks like many people are facing this.
@anitaqsam , @u_o and @cheechek request you guys also to report this as technical issue. Then may be we will get this resolved soon.

I tweeted this to IRCC twitter handle also (@CitImmCanada). It seems they reply on twitter. Please do that too.

 

[u_o]

Yes, I submitted technical issue report with screenshot. After searching into internet looks like many people are facing this.
@anitaqsam , @u_o and @cheechek request you guys also to report this as technical issue. Then may be we will get this resolved soon.

I tweeted this to IRCC twitter handle also (@CitImmCanada). It seems they reply on twitter. Please do that too.

Same I submitted technical issue report and contacted them through Facebook, https://www.facebook.com/CitCanada

Hopefully I hear from them tomorrow.

 

[psr_canadatrip]

Ok, please update this thread if you hear something back. I will do the same.

 

[cheechek]

'Hey!!!!
I solved the problem!!!
Frist, i deleted the application which you could see 'continue an application you haven't submitted' and i started again.
Also downloading the form of the document again and filled out, saved on my computer.
I uploaded all documents such as passport, photo, etc and tried to upload the application form.
Finally!!!! i got the message 'your application was succeeded'

If you have the problem the same as above, please delete everything and try again from the beginning.'

https://www.canadavisa.com/canada-immigration-discussion-board/threads/application-upload-error.634988/page-3

Apparently, someone solved the uploading issue with a different form using this method as quoted above - using Mac and Safari. Did not work for me, unfortunately!

No news from IRCC on the technical issue report and from twitter yet - what about you?

Aaron

 

[naty.huang]

doesnt work

 

[psr_canadatrip]

Thanks Aaron for the update. Its good news. I will try deleting and retry whole thing.

To understand, after starting new application, you uploaded all other docs first and then you uploaded form in end. Please confirm.

 

[cheechek]

Hello all,

I am crediting this all to @Yen@5

Yen sent me the 02-2019 version of the IMM5257E form which I filled out and uploaded successfully!!! Please find the form here: https://drive.google.com/file/d/1NkoDI7kOkULjg14mqIIxVFHJvlovgf7b/view?usp=sharing

I also explained in the Client Information with a letter the reason I used the 02-2019 version and also detailed the situation with the website not accepting the form, resulting in delay etc.

Please give it a go - all the very best luck!!!

Kind regards,
Aaron

 

[psr_canadatrip]

Ok, not able to open google drive from
Office. I will try today evening from home.
@cheechek please leave file google drive for now. I will download it in evening.

Thank you so much.

 

[u_o]

'Hey!!!!
I solved the problem!!!
Frist, i deleted the application which you could see 'continue an application you haven't submitted' and i started again.
Also downloading the form of the document again and filled out, saved on my computer.
I uploaded all documents such as passport, photo, etc and tried to upload the application form.
Finally!!!! i got the message 'your application was succeeded'

If you have the problem the same as above, please delete everything and try again from the beginning.'

https://www.canadavisa.com/canada-immigration-discussion-board/threads/application-upload-error.634988/page-3

Apparently, someone solved the uploading issue with a different form using this method as quoted above - using Mac and Safari. Did not work for me, unfortunately!

No news from IRCC on the technical issue report and from twitter yet - what about you?

Aaron

Oh man finally, it worked for me as well! I deleted my application and started again. Thank you Aaron for the update.

 

[psr_canadatrip]

Thank you @cheechek Aaron.
I was able to upload form. I deleted whole application and started again.
IMM5257E is done. Will upload other documents now. Hopefully all will be well now.