In this mutiple choice questions I think the best way to tackle is writing down as much as you can while the speaker talk, later when you have 10 minutes to transfer your asnwers, read what you write and match. You won't hear the exact word on booklet but synonims that's why is so difficult.Wow..
Another one is Website: which is first option. universal something.
i think, mine is only email and website is correct. others totally wrong :-(