In the same boat as many here!!
Sat for the IELTS GT on 20th Jan 2018 along with my spouse, we were eagerly waiting for the results on 2nd Feb and got the famous 'No Results' message on the result page of BC.
Then when we checked our mail we saw that our results were withheld and and an update would be provided on 9th Feb. This is so frustrating!
When i called the customer care and asked if i retake the test and the same thing happens again, is there something they can do as it has happened twice in a row. They say there is nothing we can do.
I don't understand why they have a results date 13 days after the exam, when they can't even release half of the students results by then.