Identity Validation

[Sherifallam]

After nomination received,I have an issue on CIC account I can't access my EE profile, I have answered security question incorrectly because of keyboard issue.. I can successfully login but after accept Terms and Conditions , I face the attached Please help me how to solve it

 

[Sherifallam]

This forum helped me a alot thanks for all people here helping each other... Thank you all, I have successfully solved... here find what I have done 1- I have created new GCKey 2- I have click on Link application to this account 3- I have chosen Permanent Resident then Express Entry 4- Filled the required fields then click search 5- My Application Added to My New GCKey

 

[roshandenis]

My issue got resolved today.Please follow the below steps:-
1)Fill the web form(http://www.cic.gc.ca/english/contacts/web-form.asp) and choose Technical difficulties located in the drop down menu under the heading Enquiry.
2)

Please include:

• Screen shots showing the full browser window, including the website address field of the:
  • page where you are experiencing problems/trying to log into your account,
  • error message(s) you received, and
• Specify the date and time when the problem occurred.

IRCC resolves issues within 5 business days.

 

[wamer]

Hello roshandenis - Thanks for sharing with us, this is very helpful. I'm at the first stages of the process and ran into the same problem with my GCKey identity validation part. I have a quick question apart from how to solve the locking issue, it is more about the type of questions I've been asked to answer. It was a very specific questions that has included private information that I don't recall I've entered into the system before. Do you happen to know what is the source of those questions? I was really worried about my privacy when I saw that