Today I enquired about our application which was deemed complete and ready for assessment on the 21st August. I also pointed out to them that they need to update the timescales advertised on their website. This was the response I received. They just completely ignored me.
Dear ICAS received my complete documents on 21 August 2014 and my current status is application reviewed for completeness and placed in que for assessment when possibly i will get the ECA Report and what is the last date for sending the complete application to CIO I have lost every hope and very worried.
waiting fro your reply.
Regards,
Some of the files received on August 21 have been assigned to Assessment Officers. The remaining files are expected to be assigned to assessment officers later today or early tomorrow.
Thank you
ICAS of Canada
From:
Sent: December-08-14 10:14 AM
To: ICAS - FSW
Subject: RE: Applications being processed
Hi there
Could you please confirm when you will start processing August 21st applications with completed documentation?
Also, if I may, can I suggest that you update your website as your current timescales are VERY inaccurate and not very fair or helpful to customers. Your website says..
For applications received on September 8, 2014 and earlier, the estimated processing time for an assessment is approximately 10 weeks from the date on which all required documents are received in our office. This is an approximate processing time and is not a guarantee
You advised that my application was deemed complete on the 21st August, so before September 8th, and it has now been over 16 weeks that I have waited. I know you state that the ‘processing times are an estimate and not a guarantee' , but there is a HUGE difference between 10 weeks and 16 weeks...
Thank you for your assistance.
Regards