I received a confirmation from the CIC that the application to extend my study permit and stay in Canada has been approved 6 weeks ago but so far i have not received my study permit which they promised in the confirmation letter. Now i'm currently away from Canada (I have to leave before getting the permit), and I don't know how to contact the CIC. I have tried to send them an email to this address: question@cic.gc.ca but they didn't reply; I tried to call them from where i'm staying right now (during office hours) but they didn't pick up. If anyone has been in this situation before please help me. I lack the official document and i'm afraid they will deny my entry to Canada when i come back.