I had to pay twice $150 for my post-diploma working permit !

[Anne89]

Hello,

While i was waiting for my final grads I decided to upload some of the required documents for my post-diploma working permit application. MyCIC also enabled me to pay the $150 fees, which I did on the 29th of january (they emailed me a receipt and my bank account was debited).
Later i uploaded my grads and was ready to finalize my request BUT in order to send it i had to pay another $150 (the system would not transfer my request otherwise). As i had no other choice i paid once again $150 and was notified that my application has been successfully submitted (and my account has been credited a 2nd time).

So basically, i paid once in january and my CIC has not save this piece of information, I don't get it.
I did try to contact them with no success ..

Is there anyone who has been in this situation ? :-[
Would you have any tips ?
Where can i complain and hopefully get my $150 back ?

Thanks for your precious help,
Anne

 

[SenoritaBella]

Did you check your credit card statement and it's been charged twice? Contact the CIC call centre, they may be able to help.

 

[Anne89]

Yeah i've checked
I did try to call them today,
Anyway, thx

 

[rosty2]

Yeah i've checked
I did try to call them today,
Anyway, thx

send email to CTD-VEGREVILLE to ask your money back. attach a screen chot of your credit card statement that stated your were charged twice as well with the 2 online receipts for CIC. payments receipts have a number.

 

[ioanag]

Sending a email to Vegreville won't help getting your money back as your payment is charged by CIC in Ottawa. I recommend you read the instructions from cic website:

http://www.cic.gc.ca/english/helpcentre/answer.asp?q=619&t=4


You may request a refund in one of the following three ways:

E-mail (CIC preferred): HPM.PROD@cic.gc.ca
Mail: HPM Refunds, 300 Slater Street, JETN - 5th Floor, Ottawa, Ontario, Canada, K1A 1L1
Fax: 613-952-6399
Your request must include the following information:

Your name;
Your current address;
Scanned copy of the receipt or the receipt number;
Date of payment;
Total payment amount;
Reason for refund request; and
If you cannot provide the receipt number, include: the first two and the last four numbers of the credit card used for payment, the card expiration date, and the cardholder’s name.

I made 2 payments as well and I just emailed them on Friday requesting one back. Waiting for their response...

 

[Anne89]

Thanks, I am going to email then !
The strangest thing is that i did not receive a receipt for the 2nd payment, but the credit card numbers will work.

Ioanag would you let me know if you have some news / get your refund ?

Thanks again for you help
Anne

 

[Anne89]

Just to let you know that I got a refund of my 1st payment on the 13th (so 1 week after I emailed them !)
Thanks for you help and the procedure,
Best,
Anne

 

[Jimbola]

Hey guys, having the same problem although the system won't accept my UK credit card so can't even pay the second time and claim a refund!

Just wondering if anyone knew... there's an option that you can check to say you are exempt from payment that, when checked, allows you to upload proof of exemption. Think this is used for refugee status etc but wondered if it would still work if you just uploaded your proof of original payment along with a page that explains that you have already paid... if that makes sense?

Just trying to figure a way around this as I'm a bit stumped if I can't even pay using there system and I've already done the original bank transfer...

Hope someone can help anyway.

Cheers,

Jim