CDNPR2014 said:it would make sense the passport request process is changing for ETA purposes. it will be interesting to track whether this is consistent with other visa offices. best of luck!
No news from SG VO, seem like they won't reply (email state do not email them unless after I mail them over 1 mth, no news from them). I heard from a friend who came from another visa exempt country, she was asked to mail in too. That was over 2 years ago. I guess I will have to trust courier & make sure to include prepaid Xpresspost return. That's the last step of getting PR.