Why they are saying like that ?
As it's not a refusal nor approval !
Can anyone give me the contact number of immigration office of Canada so I can ask ?
As there is no contact number on their site !
Why they are saying like that ?
As it's not a refusal nor approval !
Can anyone give me the contact number of immigration office of Canada so I can ask ?
As there is no contact number on their site !
It means they don't want to accept calls.
You have to send a case specific enquiry to clarify your status about your eTA application. Send your documentation, like birth certificate, passport and green card. It seems they made a mistake or you have a namesake that may be a Canadian citizen. https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx
Here is the official answer on the CIC website about entering Canada on a green card: