Hi I have a job offer from Procom(contract for BMO) with following , Can someone please confirm NOC code as I am confused if it should be 1221
Major job is to take care of access while onboarding and offboarding collectio employees. Procom is not providing boc code..please helppp
JOB DESCRIPTION
Temporary Position:
Associate - Business Operations
Client: Bank of Montreal
Job Description:
This is more of an administrative role, not a call centre / customer-facing role. The individual will be responsible for
the onboarding, amendments and offboarding of all Canada Collections employees. They will review control reports
to ensure accesses are aligned with bank policy and matrix defined by Canada Collections. Work with stakeholders to
promote efficient and effective processes and workflow, establish positive working relationships across the
organization and to achieve business results and deliver the intended customer and employee experience.
Role Responsibilities Include (but are not limited to):
• Communicates with different lines of business on queries and collections procedures
• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment
activities
• Processes service requests and access requests
• May function as a problem-solving resource for more junior staff
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members
and/or manager
• Develops an understanding of business products and services and the operations processes that support them
• Identifies and resolves discrepancies in accordance with standard procedures
• Escalates issues, where necessary, as per guidelines
• Prepares, renews, or monitors administrative tasks such as distributing/collecting/filing/etc. documentation and
information
• Responds to inquiries, instructions, or transactions from internal business partners and/or external customers, or
other stakeholders (e.g., other operations teams) according to guidelines.
• Enters, reviews, and/or verifies collections information and documentation for processing and/or further handling
• Manages documentation to ensure that records are maintained in a proper manner
• Analyzes data and information to provide insights and recommendations
• Organizes work information to ensure accuracy and completeness
• Collaborates in identifying, recommending, and implementing workflow improvements to deliver a more efficient
operation
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other
employees
• Analyzes issues and determines next steps
• Storing of evidence of requests accurately
• Broader work or accountabilities may be assigned as needed