Hi try the following steps. That was what worked for me.I tried to do that but still didn't work what else can I do it's been almost 6 months I usually check my status thru ECAS but the don't give u enough details it keeps saying in process for a while I don't know do they mean background check and da
I DID NOT use the Spacebar thing for City of town, because it always asked to me put actual city name. So here's what I did:
Use PA's Account
Permanent Resident --> Family Class (Spouses)
Choose = Family Name, Given Name, Birth Date
Enter PA's Family Name, Given Name, Birth Date (I copy pasted Family and Given Names from the application file - not sure if that made any difference)
DO NOT put anything for city and country of birth (leave it BLANK)
Enter accurate Passport Information as it is on you application (I copy pasted the Passport Number - not sure if that made any difference)
Enter Province and City where PA intends to live (Enter as it is in your application)
Marital Status = Married
# of applicants = 2 (PA + Sponsor)