How to file official complaints against CIC services, performance, ...?

[Belinasha]

We've talked to the call centre so many times and specifically asked them to check the new system. None of the agents there could since they cut you off once you say that your file was processed outside Canada, then proceed to parrot back all their useless scripted bs they always say.

Also, I was checking law on canlii and I found that you can do a writ of mandamus to get a judicial review to sort out issues with CIC.

Found some info here: http://www.roadtocanada.com/forums/showthread.php?tid=3097

 

[cempjwi]

I'm not against someone fighting for what is right. I move to Quebec for that very reason (I was a part of the student protests, etc etc.) But I AM against is someone jumping to conclusions like you are right now. I really have yet to see a case where the CIC was being unfair and incompetent. I agree that the CIC could be more organized and timely but I don't know if I could run things any better myself... but I really dont' see any favoritism, corruption or violations. Someone getting their application processed faster because they live in a country that is visa except isn't favoritism, that is just policy.

You have made it clear that you are close-minded to hearing anyone's opinion that doesn't mirror yours.

And I have a hard time believing that you're a Canadian citizen as your English seems scattered. That could just be you typing in the heat of the moment, though.

I do not believe being visa exempt itself makes the difference. I think that the same reasons used for Canada having granted visa exception are valid reasons for faster processing. That is, faster processing and being visa exempt are consequences of the same criteria.

Most (if not all) of the visa exempt countries are developed and [highly] organized and therefore, for example, government checks, such as police and background checks, are more reliable and quicker to obtain, thus the faster processing. Also, countries like the US (among others) make their citizens less prone to immigrate to Canada because of economic reasons alone, and therefore their relationships are less questions (note I did not say that they are not questioned at all).

In our case, the applicant lives in the US but is not a US citizen. Sponsor is Canadian living in the US. Processing was up to par with similar cases where the applicant is a US citizen, until they requested documents from the applicant's country of origin, which created a 4 to 5 week gap in processing. We expected a different timeframe from the get-go and we have never felt we are being discriminated against or being less favored.

 

[Unhappy]

Dr. Eng X..... Complain about the CIC ? You fill out complaint form, put it in an envelope and address it to the hospital in which you were born. Then you get inline behind everyone else. They account to no one, not even Canada's democratically elected MP's. They can do whatever they want and that is exactly what they do.

 

[micmac101]

Yes, the media loves these things. I see them all the time on the news. Our local media has recently featured:

An Indo-Canadian man unsuccessfully trying to sponsor his old Aunt as a PR in the family class. He got the aunt over on a visitor's visa and is trying to sponsor her as a parent, in spite of the fact he has already sponsored his parents. She was facing deportation but now gets a second appeal.

A Filipina who was just sponsored as a dependent and didn't declare her child upon entry and is now upset she can't ever sponsor her child. They filmed the mother and child bawling on a Skype conversation. Apparently the child was born before the application was submitted and never mentioned. The family denies it.

These stories are heart wrenching and the public are appalled - even though both (to me) clearly break the basic rules. Why shouldn't they also be sympathetic to OUR stories? I think we need to get to the media and change people's perception of immigration.

I agree 100% with your quote.
I wrote to The Toronto Globe and Mail yesterday with what they are doing on our case. Like the VO said Welcome to New Brunswick but it could take another 6 to 9 months till its final. This must be the security check.
CSIC wanted to speak with me so I returned to Canada thinking was part and parcel to the application.
LOL it wasn't but it cost me nearly $4000.00 for nothing. As it was not about the case at all. This is frustrating to say the least.

 

[brightredscream]

We've talked to the call centre so many times and specifically asked them to check the new system. None of the agents there could since they cut you off once you say that your file was processed outside Canada, then proceed to parrot back all their useless scripted bs they always say.

Also, I was checking law on canlii and I found that you can do a writ of mandamus to get a judicial review to sort out issues with CIC.

Found some info here: http://www.roadtocanada.com/forums/showthread.php?tid=3097

You do realize that the people in the call Center are just human beings who are trying to do their jobs, and a lot of the things they say are from a script right?
I worked in a call Center for a short time, and seeing things like this make me so angry. Call Center people are limited in what they can, and hat they are legally allowed to do.
My aunt is a CIC agent, and guess what? I get no special treatment. She tells m all the time though about the people who call who are due and seem to think that becaus she's in the call Center she can do more than she can....

Ugh, yes we're all tired of waiting, and emotional, but being nasty and mean towards other human beings who are hpjust doing their jobs is ridiculous. It won't get things done any faster.
Keep in mind, they receive way more applications than what you could ever think about, and have to weed through a lot of bs. Their job is hard. I wouldn't want it.

 

[zardoz]

Well said..
+1

 

[parker24]

You do realize that the people in the call Center are just human beings who are trying to do their jobs, and a lot of the things they say are from a script right?
I worked in a call Center for a short time, and seeing things like this make me so angry. Call Center people are limited in what they can, and hat they are legally allowed to do.
My aunt is a CIC agent, and guess what? I get no special treatment. She tells m all the time though about the people who call who are due and seem to think that becaus she's in the call Center she can do more than she can....

Ugh, yes we're all tired of waiting, and emotional, but being nasty and mean towards other human beings who are hpjust doing their jobs is ridiculous. It won't get things done any faster.
Keep in mind, they receive way more applications than what you could ever think about, and have to weed through a lot of bs. Their job is hard. I wouldn't want it.

So how do you explain the rude people? By "they are human beings"? So are we....

 

[rebecassss]

So how do you explain the rude people? By "they are human beings"? So are we....

It sounds like it's a crappy time on both ends.

If we all stopped being rude then the rudeness would end, right?

 

[parker24]

It sounds like it's a crappy time on both ends.

If we all stopped being rude then the rudeness would end, right?

True. I was just shocked at the treatment I got after explaining I was hearing impaired. Never been treated like that over the phone. Lost my hope in humanity for a little while.

 

[gsize]

so many people are naive about Immigration ( I was too )

Although most cases seem to be processed within a reasonable time frame (up to 18 months) Many take far longer...I am waiting 4 years !!!! It is the 2 year plus that needs to be addressed.

Seems like they keep letting in the frauds, keeping some of the honest ones at the back of the line. (Yes, I have gone to my MP...they are well aware of my file)

 

[rebecassss]

I HATE THE CALL CENTER.

SO SO much.

But not the people, the HIDEOUS automated service.

It gives me the run around for 8 minutes, making me choose options, type in my UCI, my date of birth... It rings ONCE, informs me that it can't connect me. Fine. It keeps talking, general stuff that happens when you're on hold. Except I wasn't on hold anymore. It was the prelude to "call ended".

assholes.

 

[user828]

People should understand that a tech support or call center agent will respond to respect, if there a rude person who starts the conv rudely - who the hell would help them? I have gotten many things done ( be it rogers, banking, airline, visa, embassy ) by simply speaking nicely, and if I don't get the response then try again with another agent but ultimately the job gets done, all it takes is patience and tact to talk

Rudeness gets to nowhere

 

[user828]

I HATE THE CALL CENTER.

SO SO much.

But not the people, the HIDEOUS automated service.

It gives me the run around for 8 minutes, making me choose options, type in my UCI, my date of birth... It rings ONCE, informs me that it can't connect me. Fine. It keeps talking, general stuff that happens when you're on hold. Except I wasn't on hold anymore. It was the prelude to "call ended".

assholes.

Oh, thats easy

1-1-1 ad 0 > straight to agent

 

[amikety]

People should understand that a tech support or call center agent will respond to respect, if there a rude person who starts the conv rudely - who the hell would help them? I have gotten many things done ( be it rogers, banking, airline, visa, embassy ) by simply speaking nicely, and if I don't get the response then try again with another agent but ultimately the job gets done, all it takes is patience and tact to talk

Rudeness gets to nowhere

It goes both ways. I was at Home Depot yesterday and the cashier was exceptionally rude to me. The guy in front of me in line was a jerk too, so he probably put her in a bad mood - but not my fault. Unfortunately, things roll down hill and it all sucks. Sometimes it takes more will power than a person has to plaster that smile back on their face.

I've been on both sides of the coin. Everyone has bad days. Some people are just a-holes. I'm sure a customer service rep has found me rude because I was insistent (because I was legally corect). I'm sure customers have found me rude before as well (in fact, I know this!) because I was also 100% legally correct and refused to break the law. No one can be nice and cheery 100% of the time.

Point is, there is no one on the planet that is a ray of sunshine 100% of the time.

And yeah, I complained about the cashier with my HD survey.

 

[rebecassss]

Oh, thats easy

1-1-1 ad 0 > straight to agent

:-*

Thanks!