HELP!! I can't find where to upload LoE

[bairn7]

Can someone please help me with finding where to upload my letter of explanation. I'm sure I have seen this in my application before but I cannot find it now.

I was sure it was on my supporting documents page but it is not there. My documents list is:

- Passport
- Police certificate
- Proof of medical exam
- Education
- Legal name change doc
- Employment records
- Proof of means of financial support
- Digital photo

Is there where the Letter of Explanation option is supposed to be? If so, does anyone know why it is not there and how I can fix this?

 

[ZionCanadahopeful]

The site is bit wonky.. try logout and login again. It might appear ...usually its at end of primary PR person set of documents...its called Client Information i think. When you go in between pages sometimes it disappears and its annoying..

Try logout and login it should most likely work

 

[ContactFront]

It's a known glitch. Try log out and log back in. Try a different browser, etc.

 

[Peacekeeper87]

Can someone please help me with finding where to upload my letter of explanation. I'm sure I have seen this in my application before but I cannot find it now.

I was sure it was on my supporting documents page but it is not there. My documents list is:

- Passport
- Police certificate
- Proof of medical exam
- Education
- Legal name change doc
- Employment records
- Proof of means of financial support
- Digital photo

Is there where the Letter of Explanation option is supposed to be? If so, does anyone know why it is not there and how I can fix this?

There is a weird glitch where the interface will change between different logins. One of the interfaces indeed doesn't have a specific field for LOE.
Login/logoff until the interface changes back.

 

[bairn7]

There is a weird glitch where the interface will change between different logins. One of the interfaces indeed doesn't have a specific field for LOE.
Login/logoff until the interface changes back.

Thank you. Thought I was going crazy for a moment there! I see it now.