HiNot sure if it can help with others, but it does unblock my case.
1) I remove all the education (college / un-degree / bachelor degree) except for the master one. I think probably anything under postgraduate might need to put as unemployed.
2) add those education (college / un-degree / bachelor degree) under the work experience as unemployed.
3) the master degree period should also include as the unemployed (I surprised but it did work)
4) It's ok to have on-going for the current job.
For example,
2014/6 - 2016/9 : bachelor
2016/10-2017/12: working
2018/1 - 2018/12: master
2019/1 - ongoing: working
So this case will input as:
-------------------------------
Education section:
- 2018/1 - 2018/12: master degree
Working
2013/1-2016/9: unemployed (covered for bachelor period)
2016/10-2017/12: working
2018/1-2018/12: unemployed (covered for master degree, I keep both and no complain)
2019/1-ongoing: working
-------------------------------
It's not the guidance, I just keep trying with different case from breakdown the big block (2013-2023) to different part and found out this input work. Hope it can hep with others, since I also have bad time on unblocking previously.
I am stuck with the same issue too. But doesn't putting your undergrad as unemployed mean you are putting incorrect information? is it alright ?