Yes, I have also seen information I put in disappear. Right now, as I prepare my PR application, the Personal Details section for both me and my partner says it's "in progress" when it is complete. I do a completeness check of each one, the system remembers that it is in fact complete, changes it to complete, and I can continue on to the document upload. But I have to do this Every Single Time I check my application. Will that information disappear when I transmit it? Who knows?? Scary.fonteynb said:
Help!!! First Draw Application Declined Because of a System Error!!!
- Thread starter cosgrec
- Start date
Before submitting just go over all the sections you filled in especially those that were disappearing.dobes said:
I doublechecked my submitted application and as far as I can see all info is in there and for the uploaded documents, I can see all the filenames I uploaded, although this does not mean that the actual upload was ok.
I disagree strongly. Even if the error was caused by OP's connection/etc., it is still very much CIC's fault. Their website should be prepared for stuff like this, these sort of things happen all the time, every software developer worth his salt must make sure that the system is robust enough - how would the banking system or large online shops function if people would lose money each time there is a blackout or connection is lost? Moreover, I understand that the CIC officer who processed OP's case wasn't a software engineer and couldn't do anything about the glitchy website. However, it was fully within his or her power to simply request the missing number from the OP and resolve the situation gracefully, instead of behaving in the most cruelly bureaucratic way possible and rejecting his application.ButterflyChemist said:
I think Personal Details section requests you to check for completeness for the corresponding address part. If you check more closely within the Personal Details section, you will see the warning sign on right of Corresponding Address section alone. CIC wants to make sure we are giving them the updated contact addresses.dobes said:
cosgrec, I feel strongly for you. Like other people say, I think you should contact CIC, but also create a new profile - I say this because, from my experience and from things I read on this forum, communicating with CIC takes forever and you may receive replies that could have well been generated by a bot, completely missing the point of your query. I too had problems with family info and passport info disappearing from my profile, so I had to reenter them and double-check that they don't vanish afterwards. I suspect that the data loss may be triggered by opening a section of the profile and then closing it before it finishes loading (but that's just that, a suspicion).
I dont understand one thing....Instead of they ask additional document they just reject the application. It doesnt make sense for me. Every time was missing something in my profile when i was opening it as well. Before i submit the final i checked 5 times at least to make sure everything is there. The system is totally shit. The way how they r playing with us is bullshit. Now im scared about my application i thought they will contact with the person if something wrong..... 
I'm sorry to hear that! yes its just so frustrating... why do they to cancel right away when they could just ask for the documents missing...
Exactly!!!eddie.r said:I dont understand one thing....Instead of they ask additional document they just reject the application. It doesnt make sense for me. Every time was missing something in my profile when i was opening it as well. Before i submit the final i checked 5 times at least to make sure everything is there. The system is totally *censored word*. The way how they r playing with us is bull*censored word*. Now im scared about my application i thought they will contact with the person if something wrong.....