IRCC had a change of heart and approved her LOLHey Bryanna, so here's the update: my father's application shows approved and received a passport request.
But my mom's status is different. She has a correspondence letter saying the visa is refused because the med exam is missing. Then there's another new message showing up on the same day, which is the passport request letter. Her final decision says "Your application was approved" and the med section shows "you do not need a medical exam".
Now I'm confused. Is her visa approved?
Congratulations. Happy for you and your parents